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Account servicing

At City Index, applying for a trading account and making deposits, withdrawals and transfers is simple and fast.

Fund your account

We offer a number of convenient ways for you to fund your account; including bank transfer and credit card.

Find out more here


It's easy to withdraw money from your trading account. Just follow these three simple steps...

Withdraw funds

If you have not used your account for 12 months it will be inactive. To reactivate your account you simply need to complete our short online Account Reactivation Form to ensure we have your latest contact details and can reassess your trading experience.

Contract Notes & Statements

You can view previous statements via the My Account tab on the trading platform, where there is an option to 'View Statements.' You can also export your account history to an Excel spreadsheet by clicking on 'Account History' and selecting your chosen 'to' and 'from' dates and then clicking on the Excel sign at the bottom of the screen. We will also send you contract notes each time a trade takes place on your account, and statements will be sent monthly by default. If you wish to change the frequency of your statements, please contact our Client Management Team. If you’re not receiving your Contract Notes and Statements by email, please log in to My Account and make sure your email address is correct and up to date.

Still have a question?

If you have any questions that are not answered here, please feel free to contact our Client Management team They're available 24 hours a day, from Sunday to Friday.

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