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Important Information

Your cancellation rights

There is no minimum duration for this agreement. Should you decide to cancel your account with City Index, you can do so by writing to us at Devon House, 58 St Katharine’s Way, London, E1W 1JP. If you have any open trades with us, your account will remain open until they are closed, filled or cancelled in accordance with the Terms and Policies.

Complaints Procedure

Should you wish to make a complaint about any aspect of our service, you may do so by writing to the Customer Service Department at the address above. If your complaint is not dealt with to your satisfaction, it may be further referred to our Compliance Manager.

Should you remain dissatisfied with the handling of the dispute, you have the right as a private customer to refer your complaint to the Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Mall, London, E14 9SR.

Copies of our complaints handling procedure are available on request.

Compensation arrangements

As an FCA regulated firm, we participate in the Financial Services Compensation Scheme ("the Scheme"). If you are an eligible claimant under the Scheme you may be entitled to compensation from it if we cannot meet our obligations. From 1 January 2010, for most kinds of investments, you would receive 100% of the first £50,000. Further information about the Scheme can be obtained from Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN.

The contract and law applicable to it

The contract and future correspondence are available in English and Arabic however if there is any conflict or discrepancy in meaning between the English version and any other language, the English version will always prevail.


For spread betting, commission and charges are built into the spread (except for daily funded trades where financing is charged daily, please refer to the Market Information Sheets for full details).

CFD trading is exempt from UK stamp duty. Legislation and tax laws change. You will be responsible for all taxes and stamp duty in respect of your trades and will indemnify us against them. If in doubt, you should obtain legal and/or independent financial advice.

Pillar 3 Disclosures

Pillar 3 Disclosures are required by the European Union's Capital Requirements Directive and the Financial Conduct Authority in the UK. The disclosures provide market participants key information on the firm’s capital, risk assessment and controls. The Pillar 3 disclosures are made on an annual basis and are published on this website. Please click here to see the Disclosures.

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